Cancellation & refund policy

1. Consultations

Appointment slots are limited, and an unused slot is one another patient could have had. Please tell us as early as you can if your plans change.

• More than 12 hours before your appointment: you can reschedule to any open slot, or cancel for a full refund of anything paid.
• Less than 12 hours before, or if you do not attend: the fee is not refundable, because the slot can no longer be offered to someone else. We will always try to help you reschedule where we can.
• If the clinic cancels or reschedules: you will be offered another slot, or a full refund — your choice.

2. Learning access

A learning pass is a single month, bought one month at a time — there is no auto-renewal and nothing to cancel. Because a pass opens the whole library immediately, refunds are limited to people who have barely begun.

• Within 7 days of purchase, and with fewer than 3 chapters opened, we will refund you in full.
• After that point the purchase is not refundable, because the material has been made available to you.
• If you were charged twice for the same access, tell us and we will refund the duplicate in full, whenever you notice it.
• If a technical fault at our end stops you using the platform and we cannot fix it, we will refund the unused part of your access period.

3. How to cancel or ask for a refund

For a consultation, use the cancellation link in your booking confirmation, or call the clinic on [Contact phone — to be provided] with your booking reference.

For anything else, email [Contact email — to be provided] from the address on your account, telling us what you are asking for and why. You can also reach us through our contact page.

4. How long a refund takes

We decide refund requests within 3 working days of receiving them. An approved refund is returned by Razorpay to the original payment method and usually appears within 5–7 working days, depending on your bank. We do not charge a processing fee on refunds.

5. If you disagree with our decision

Write to our grievance officer, [Grievance officer — to be provided], at [Grievance officer email — to be provided], setting out what happened. We will look at it again and reply with our reasons.